FAQ’s

Common Questions from Our Clients

Geminé is a high-end bespoke jewelry brand that offers one-of-a-kind pieces crafted with the utmost attention to detail, craftsmanship, and personalization.

Geminé specializes in bespoke jewelry design, where each piece is tailored to the client's unique vision and style. Our services include initial consultations, sketching, personalization, and crafting the final piece.

The bespoke design process at Geminé involves several stages:

Consultation: We begin with a conversation to understand your ideas and inspirations.

Sketching: Our designers create preliminary sketches that capture the essence of your vision.

Personalization: We work closely with you to refine the design, ensuring it reflects your personality and story.

Craftsmanship: Our artisans meticulously craft the piece, ensuring it is both beautiful and structurally sound.

The time required to create a bespoke piece varies depending on the complexity of the design and our workload at the time. However, we guarantee the completion of production within a maximum of 6 weeks from the time the initial deposit is received. Given the highly personalized & unique nature of each bespoke piece, we recommend starting the process well in advance, especially for special occasions.

At Geminé, we use only premium materials: silver, gold, and platinum for metals. We source any and all precious or semi-precious stones upon client request, including diamonds directly from the largest De Beers sight-holders. Our high-end finishing techniques include rhodium and ruthenium, ensuring each piece is both beautiful and durable.

The cost of a bespoke piece depends on several factors, including the design complexity, materials used, and time required for crafting. We provide an estimate range upon initial inquiry, and a detailed quote after the initial consultation and design sketch.

Our payment process is as follows:

Sketch Fee: 0.0015 BTC for the initial sketches.
Deposit: 50% of the total cost upon approval of the design.
Final Payment: The remaining balance upon completion and prior to shipping.
As of now, we are only accepting payment in Bitcoin (BTC).

To start the bespoke design process, please fill out the request form on our website or contact us directly through X. We will schedule a consultation to discuss your ideas and begin the journey of creating your unique piece.

We offer secure and insured shipping for all our bespoke pieces. Delivery times vary based on the destination and shipping method chosen. Detailed information will be provided during the final stages of the crafting process.

Due to the personalized nature of bespoke pieces, we do not accept returns or exchanges. However, we are committed to ensuring your satisfaction and will work with you to address any quality concerns you may have.

We provide detailed care instructions with each piece. Generally, it is recommended to avoid exposing your jewelry to harsh chemicals, extreme temperatures, and physical damage. Regular cleaning and maintenance will help preserve its beauty and longevity.

Yes, all our pieces are insured during shipping to ensure they arrive safely. We also recommend considering obtaining insurance for your jewelry through your insurance provider to protect against loss, theft, or damage.

Yes, you can view examples of our previous bespoke pieces on our website and/or during the consultation process. Each piece we create is unique, but these examples can provide inspiration and showcase our craftsmanship.

We understand that tastes and preferences can evolve. Changes can be made during the sketch process, and case-by-case modifications are possible when the design is sent to CAD. However, once production begins, no changes can be made. We strive to ensure your satisfaction with the final design before production starts.